Refund Policy
At Chuniverse, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund policy.
Return Eligibility
- Items must be returned within 14 days of delivery
- Products must be unworn, unwashed, and in original condition
- All original tags and packaging must be intact
- Items marked as "Final Sale" cannot be returned
How to Initiate a Return
- Contact our customer service at support@chuniverse.shop
- Include your order number and reason for return
- We will provide you with return instructions and a return authorization
Refund Process
- Once we receive and inspect your return, we will process your refund within 5-7 business days
- Refunds will be credited to your original payment method
- Original shipping costs are non-refundable unless the return is due to our error
Exchanges
We offer free exchanges for different sizes within the same style. Please contact us to arrange an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any questions about returns or refunds, please email us at support@chuniverse.shop
