Shipping Policy

Effective Date: February 4, 2026

Shipping Coverage

Chuniverse ships internationally. We deliver to customers worldwide from our warehouse in Thailand.

Delivery Timeline

Shipping Method	Estimated Delivery
Standard International Shipping	7-14 business days
Express International Shipping	3-7 business days
Thailand Domestic - Standard	2-5 business days
Thailand Domestic - Express	1-2 business days

Processing Time: In-stock items ship within 1-3 business days. Pre-order items ship within 30-45 days (maximum 60 days including shipping).

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method. We offer:

• Free standard shipping on qualifying orders (see checkout for details)
• Express shipping available at an additional cost
• Exact shipping costs displayed before payment

Order Tracking

• A tracking number is provided via email once your order is dispatched
• Track your order on our website or the courier's website
• Contact us if you don't receive tracking information within 3 business days of ordering

Customs & Import Duties

For international orders:

• Customs duties, taxes, and import fees may apply depending on your country's regulations
• These charges are the responsibility of the buyer
• Chuniverse is not responsible for any delays caused by customs processing
• Please check your country's import regulations before ordering

Shipping Partners

We work with trusted courier services to ensure your order arrives safely:

• DHL Express
• EMS (Express Mail Service)
• Thailand Post (for economy shipping)
• Other local carriers depending on destination

Order Cancellation

• Orders can be cancelled free of charge before shipment
• Contact us via email with your order number to request cancellation
• Refund processed within 3-5 business days
• Once shipped, orders cannot be cancelled but may be returned (see our Return & Refund Policy)

Lost or Damaged Shipments

• If your order has not arrived within the estimated delivery window, please contact us
• We will investigate with the carrier and provide a resolution
• If a package is confirmed lost, we will send a replacement or issue a full refund
• If a package arrives damaged, please take photos and contact us within 7 days

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Last Updated: February 26, 2026. We reserve the right to update this policy at any time. Changes will be posted on this page with a new effective date.